Position:
Paramedic Field Supervisor

Definition:

Under the direction of the Operations Manager, the Field Supervisor will oversee all daily/shift operations and
personnel for their assigned stations on a 24-on-48-off shift rotation. The capacity of this position may include but
may not be limited to any of the following, varied professional, administrative tasks.

 

Minimum Requirements:
• All Paramedic requirements including licensure in Tennessee and Georgia
• Critical Care or Ventilator Certification
• Must have the ability to function as a leader evaluating, coaching, training and directing field staff.

 

Physical Requirements:
• The ability to reach, push and pull.
• The ability to sit or stand for long periods of time.
• The ability to bend, stoop, squat and kneel for long periods of time.
• The ability to walk up and down stairs without difficulty.
• The ability to lift and maneuver 150 pounds without difficulty.
• The ability to lift and maneuver 150 pounds up and down two flights of stairs without difficulty.
• The ability to walk a distance of one quarter of a mile without difficulty.
• The ability to be insured and to operate a company vehicle under the guidelines set forth by the
company’s insurance provider.
• The ability to complete all job duties during any and all hours of the day and night.

Reports To:
• Operations Manager for all operational activities.
• Medical Director – Medical Control on all patient care, protocol and clinical quality activities.

 

Specific Duties:
• Demonstrates complete knowledge, understanding and compliance of company policies and
procedures.
• Ensures that ambulances and all equipment are ready for use at the beginning of each shift and after
every call. This includes: appropriate cleaning and disinfecting of the interior and exterior of the
vehicle; appropriate cleaning and disinfecting of equipment; inspecting; restocking, and completing
daily checklists of the vehicle and equipment; and performing some routine maintenance.
• Ensures security of buildings, vehicles, equipment, medications and all other company property.
• Performs daily inspections of their responsible area for cleanliness. Then performs the appropriate
housekeeping duties to ensure their living quarters are clean, free from clutter and sanitary at all times.
• Maintains appropriate communications with company dispatch, medical control and other agencies
• Be knowledgeable as to local geography to include location of hospitals, public venues as well as local
streets and highway systems.
• Responds to emergencies and non-emergencies using appropriate care and caution in accordance with
state law, EMS regulations, company policy, and the principles of safe emergency vehicle operation.
• Provides stand by emergency medical care and transportation at special event venues.
• Responds to emergency medical care and transportation at special event venues.
• Responds to hospitals, nursing homes and other locations to provide nonemergency medical care and
transportation.
• Provides medical care and monitoring at the scene, en route to the hospital and during transport to,
from and/or between facilities.
• Provides appropriate medical care and monitoring per local medical protocol and state law, adhering to
company, local, regional and state guidelines regarding patient care.
• Assists Operations Manager in ensuring that all operations are in full compliance with all local state
and federal regulations regarding the ordering, storage and use and record keeping of controlled
substances.
• Renders emergency and non-emergency medical care and transportation in accordance with local
medical protocol and state law, adhering to company, local, regional, and state guidelines regarding
patient care consistent with good judgment and the provision of high quality medical care.
• Appropriately and safely delivers the patient to the appropriate medical facility.
• Acts at all times in the best interests of high quality patient care, in the best interest of the patient,
and in such a manner to reflect credibly on the company and the professional reputation of the EMT.
• Acts at all times with his/her personal safety in mind, as well as the safety of his/her partner, the
patient, other EMS personnel, bystanders, and any other public safety personnel present.
• Accompanies patients to their destination, continuing to provide appropriate care and patient advocacy
until the responsibility for the patient has been transferred to an appropriate medical professional and a
report has been given.
• Completes and signs all appropriate documentation for every response and transport..
• Obtains complete medical histories and billing information for all patients treated and/or transported.
• Maintains security and privacy of all company and patient information at all times in accordance
HIPAA and all other local, state and federal regulations.
• Adheres to Universal Precautions/Body Substance Isolation when dealing with patient contacts. Is
familiar with and practices the Infection Control policies and procedures of company.
• When necessary and appropriate, acts as a team leader in dealing with emergency and non-emergency
situations, directing and supervising other members of the emergency medical care team.
• Performs duties related to public relations and community education programs sponsored by company.
• Accepts responsibility for recertification as an EMT-P and for other required license’s and
certifications as required by company, local, regional, and state policies, regulations or laws.
• Reports to assigned shifts on time, properly groomed in uniform unless the proper notification has been
made. Remains on-duty and in proper uniform until properly relieved.
• At all times sets an example of professionalism and leadership for others to follow. Places patient care
excellence and safety above all else.
• Acts as a Field Training Officer assisting in the evaluation, orientation and training of new field staff.
• Directs and leads field crews in dealing with emergency and non-emergency situations, directing and
supervising other members of the emergency medical care team.
• Directs and leads field crews in performing administrative tasks such as dealing with vehicle
breakdowns, vehicle accidents, employee injuries, patient injuries, supply requests, general
housekeeping activities, etc.
• Assists senior managers assisting field crews with questions, concerns or issues regarding pay, benefits
or other personnel issues.
• Assists Quality Improvement and Billing support staff in evaluation, training and follow up with field
crews in protocol compliance and field documentation.
• Performs other duties as directed by management.
• Displays a positive mental attitude toward the position held, Puckett EMS, and it’s employees, clients,
partners or affiliates.
• Monitor field work to ensure that it is being performed properly and that vehicles and equipment are
being used as they should be and patients are being treated properly.
• Provide on site supervision of all daily shift personnel on and off scenes.
• Clearly express him/herself verbally and in writing
• Provide employees with guidance in handling difficult or complex problems and in resolving escalated
complaints or disputes.
• Recommend and implement measures to improve worker motivation, equipment performance, work
methods, and customer services.
• Resolve customer complaints and answer customer and employee questions regarding policies and
procedures.
• Supervise the work of ambulance, wheelchair personnel to ensure adherence to quality standards,
deadlines, and proper procedures, correcting errors or problems.
• Enforce safety rules and regulations.
• Attends all company trainings and meeting as set by Puckett EMS.
• Documentation of all incidents, attendance issue, disciplinary actions and any other occurrences that
may need to be addressed as a result of work performance. This is to be completed by the end of the
shift.
• Evaluate employees' job performance and compliance to regulations and recommend appropriate
action.
• Discuss job performance problems with employees to identify causes and to work on resolving
problems.
• Oversees all duties as assigned by the operations manager.
• Conduct random inspections of assigned and non-assigned vehicles and equipment, ensuring that all
ambulances and personnel are at a ready state.
• Prepare and conduct annual performance evaluations for all personnel assigned to the supervisor.