Baptist Ambulance hires EMS industry veterans as general manager, communications director

General Manager Greg Schowen and Communications Director Jeff Waid have joined Baptist Ambulance to serve the company’s growing footprint in West Tennessee, Mississippi and Arkansas. The EMS industry veterans bring a combined 55 years of EMS experience in operations management and communications center supervision and design to the Baptist Ambulance leadership team.

“In a little more than a year in operation, Baptist Ambulance now serves more than 30,000 patients each year with more than 40 ambulances serving patients in three states,” said Baptist Ambulance Vice President Eric Messer. “Jeff and Greg’s experience in EMS system design and public safety dispatch strategy and supervision will significantly add to our team’s bench strength and will be a critical foundation for our continued growth and success.”

A member of the Priority Ambulance family of companies, Baptist Ambulance currently serves 10 Baptist Memorial Health Care facilities with interfacility transport, as well as six communities with 9-1-1 response.

General Manager Greg Schowen brings 25 years of experience in overseeing operations of high-performance 9-1-1 service areas, as well as in business development interfacing with facilities and communities to create lasting, beneficial relationships.

Schowen began his career in 1992 as an EMT with American Medical Response in Los Angeles County and worked his way up the ranks as a field training officer and deployment supervisor before being promoted to business development and public relations manager for the High Desert region, including facility relations, community relations and contracting.

In 2010, Schowen was promoted to operations administrator for American Medical Response’s Los Angeles County, which includes a 9-1-1 response area and nonemergency facility services. Schowen moved to the Las Vegas area in 2017 as operations manager overseeing one of the largest private EMS operations in the country with 500 employees.

Director of Communications Jeff Waid will oversee the Baptist Ambulance Dispatch Center, which handles more than 45,000 calls for service every year.

Baptist Ambulance’s Communications Center is co-located with the Baptist Memorial Health Care patient placement center, which handles patient transfers and bed management for Baptist’s 18-hospital network. Baptist Ambulance coordinates with the nurses in the patient placement center to add medical transport to the one-stop list of services in the center. Additionally, the Baptist Ambulance Communication Center dispatches ambulances for six 9-1-1 areas currently served by Baptist Ambulance in West Tennessee and Mississippi.

Waid has more than 30 years of experience in operating advanced communications and dispatch centers for public safety services, as well as other industries. He began his career working for Metro Ambulance Service as a communications supervisor and coordinator for its high-volume EMS system in Atlanta, Georgia in 1986. Other EMS experience includes serving as Director of Emergency Communications and Quality Improvement for Lifeguard Ambulance Service in Birmingham, Alabama and as Director of Emergency Communications and Support Services for Puckett EMS in Austell, Georgia. Within these roles, he drove efficiencies and set communications standards to meet key performance indicators.

In addition to experience within the EMS industry, Waid also has experience in technical project management, software development and design, business analysis and deployment.

Waid studied civil engineering at Southern Polytechnic University and the core curriculum at Kennesaw State University. He received a WAN Networking Specialist Diploma from North Metro Technical Institute. He has also received training in advanced logistics from Auburn University, a Lean Six Sigma for Healthcare certificate from the University of Alabama, Microsoft Project 2000 Certification, International Institute for Learning and John Maxwell leadership coaching.

He holds communication certifications from multiple public safety and EMS organizations, including the NAED Communications Center Manager; APCO EMD Manager and Instructor; NAED Certified Emergency Medical Dispatcher and Quality Assurance Officer; Hazardous Materials and Mass Casualty Certification, Metro Medical Strike Team; and NCIC Certified Emergency Medical Dispatch Instructor.

Schowen and Waid will be located in Baptist Ambulance’s headquarters in Memphis, Tennessee, and will assume their roles on June 4.

About Baptist Ambulance

Baptist Ambulance provides the ambulance transport services to Baptist Memorial Health Care hospitals and six 9-1-1 service areas in Tennessee and Mississippi. Baptist Ambulance has more than 40 ambulances and more than 350 emergency personnel.

The ambulance dispatch center is located within Baptist’s Patient Placement Center, where nurses assign physician specialists and hospitals bed and treatment venues through one phone call, creating better efficiency. Baptist’s e-ICU program is also located in the same suite.

The company was created in March 2017 as part of a master services agreement between Baptist Memorial Health Care and national ambulance company Priority Ambulance.

About Priority Ambulance

Priority Ambulance provides the highest level of clinical excellence in emergency and nonemergency medical care to the communities it serves. Priority Ambulance is one the largest, fastest-growing national private ambulance services in the United States. Throughout its national service area, approximately 2,500 highly trained paramedics and EMTs staff a fleet of approximately 400 state-of-the-art vehicles with the latest medical equipment and technology.

Priority Ambulance’s family of companies operates under trusted local brands providing medical transport options in ten states. The Priority Ambulance company partners include Shoals Ambulance in Alabama; Maricopa Ambulance in Arizona; Puckett EMS in Georgia and Southeast Tennessee; Central EMS in Georgia; Seals Ambulance in Indiana; Kunkel Ambulance in Upstate New York; Trans Am Ambulance in western New York and Northwestern Pennsylvania; Medshore Ambulance in South Carolina; and Priority Ambulance in East Tennessee. Priority Ambulance also serves Baptist Memorial Health Care facilities in West Tennessee, Mississippi and Arkansas under the Baptist brand.